Open Road Stays Risk-Free Guarantee
At Open Road Stays, we believe owners deserve a partnership built on trust, performance, and accountability. That’s why we offer a straightforward, no-hassle Risk-Free Guarantee.
If you're not fully satisfied with our service after six months of partnership, you're entitled to a full refund of management fees paid during that time — no justification required.
Guarantee Terms & Conditions
Eligibility
- Your property must be listed with Open Road Stays after the introduction of this offer and during the period the guarantee is being publicly offered.
- Your property must remain actively managed by Open Road Stays for a minimum of six consecutive months.
- You must be in full compliance with the terms of your Vacation Rental Management Agreement at the time the refund is requested.
- If your agreement has been terminated by Open Road Stays for noncompliance, you will not be eligible.
- This guarantee may only be redeemed once per property listing and is limited to three listings per owner.
Refund Amount
- The refund amount will equal the total management fees earned by Open Road Stays during your property’s initial six months of active listing (“Eligibility Period”).
- Fees eligible for refund include only Open Road Stays' management fees, not pass-through charges such as cleaning, maintenance, or third-party services.
- The maximum refund is limited to the total management fees collected by Open Road Stays during the Eligibility Period.
How to Request a Refund
- Submit your request in writing via your Owner Portal or by email.
- Requests must be submitted no sooner than day 181 and no later than day 210 following your property’s activation date.
- You do not need to provide a reason for your dissatisfaction, though feedback is welcome and encouraged.
- Refunds will be issued through your existing owner payment method and processed within one standard disbursement cycle.
Our Promise
We stand behind our service. This guarantee ensures that you can test our systems, support, and performance without a long-term commitment — and without financial risk. If we don’t meet your expectations, you get your management fees back. Simple as that.