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Our Promise to Owners

3-Month Risk-Free Guarantee

If you're not 100% satisfied, we'll refund every dollar of management fees. No questions asked.

If you are not 100% satisfied with Open Road Stays for any reason after three months of having an active property listing with us, you will be entitled to request a full refund of Open Road Stays management fees incurred during that three-month period. You are not required to provide a reason for your dissatisfaction to receive the refund, though we may ask questions to help us improve our service. The Satisfaction Guarantee is subject to the following terms and conditions:

Eligibility

  • Your listing must be subject to a Vacation Rental Management Agreement signed on or after March 1, 2026, and the Satisfaction Guarantee must be explicitly included in the terms of your Management Agreement to be valid.
  • Your listing must be active with Open Road Stays for a minimum of three months at the time of your request, and you must be in compliance with the Open Road Stays Vacation Rental Management Agreement at the time you make your request. If Open Road Stays has terminated your Vacation Rental Management Agreement for lack of compliance prior to your request, you will not be eligible to receive a refund. The initial three-month period beginning on the date the Vacation Rental Management Agreement is signed is your "Eligibility Period."
  • You may only redeem the Guarantee one time for each property listing that you list with Open Road Stays. Any individual owner is only eligible for the Satisfaction Guarantee for up to three different listings.

Refund Amount

  • If you are eligible for the Guarantee, your refund will be based on your management plan's respective fee (15–20%) on all Open Road Stays bookings confirmed and checked in during your Eligibility Period.
  • Your refund amount will be the total amount of Open Road Stays management fees earned during your Eligibility Period, following the standard calculation of your owner account as of the date of refund request made during your Eligibility Period.
  • Your refund amount is only limited by the total amount of Open Road Stays management fees earned during your Eligibility Period.

Making a Refund Request

  • If you are dissatisfied with Open Road Stays' performance for any reason, you should submit your request in writing via email to [email protected] or through your Owner Account. You may then be required to fill out and submit a form to Open Road Stays to redeem the Guarantee.
  • Requests must be made after 90 days and no later than 120 days following the date the Vacation Rental Management Agreement is signed. Requests made after 120 days from signing are not eligible for redemption.
  • Requests must be made with respect to a specific identified listing. If you have multiple listings, you must identify the specific listing associated with a request.
  • Refunds will be processed via your owner payment account and will appear in your account within the normal processing timeline.

The Vacation Rental Management Agreement

  • The Vacation Rental Management Agreement you agree to when signing up with Open Road Stays will govern all aspects of your relationship with Open Road Stays except for the topics specifically addressed in this Guarantee. Any disputes related to the Guarantee will be governed by the dispute resolution terms of the Vacation Rental Management Agreement.

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No risk. Just results.

We're so confident you'll love working with us that we put our fees on the line. That's the Open Road difference.

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