Our Guest Promise
If your plans change or the home isn't what we promised, we'll be there for you — no runaround, no fine print.
What We Promise
Every home is personally inspected and prepared before each guest. What you see in the listing is what you'll find when you walk through the door.
No chatbots, no ticket queues. If something comes up during your stay, you reach a real person who can actually help — not a recording.
If the home isn't up to our standards, we'll fix it — fast. Your comfort isn't negotiable, and neither is our accountability.
Before Your Trip
Before we put our name on a home, we check it in person to make sure it's ready for guests. Every property we manage is held to a consistent standard — clean, safe, easy to access, and true to everything you saw online.
We don't list homes we wouldn't stay in ourselves. That's not a tagline — it's how we decide what makes the cut.
Plans Change
Travel should feel easy, not stressful. If your plans shift, we work with you. We offer flexible cancellation options because we know life doesn't always go according to schedule.
If you need to reschedule or cancel, reach out to our team directly and we'll walk you through your options — no phone trees, no runaround.
Every Time
Open Road Stays helps you book vacation homes with confidence. Every property in our network is professionally managed by our team — not a distant call center or a faceless platform.
For the best experience and the most direct support, we always recommend booking through book.openroadstays.com. This way, we can ensure you're fully covered by our Guest Promise from start to finish.
Need Help?
Call, text, or email our guest support team. You'll reach a real person — not a bot. We respond to active guest issues within one hour.
Let us know what's going on. Photos help, but aren't required. We'll assess the situation quickly and give you a clear next step.
Whether it's a quick fix, a vendor dispatch, or a resolution on your booking — we handle it. Your job is to enjoy your trip.
Browse our professionally managed homes in San Diego and book your next stay.
Explore Our Homes